customer: “You guys should have more parking here.”
me: “Yeah I’ll get right fucking on that.”
Today, some lady came up to myself and the other host and decided to critique our restaurant, which is part of a huge international chain btw, for absolutely no reason. We offered to get a manager but she didn’t want to talk to a manager (who is the person who could actually change something..but) she wanted to talk to us.
1). No comment cards “Well, ma’am we try to be as green as we can, so we do all of that electronically”
"Oh, well I don’t want to have to go on the internet to do that"
2). “Why are you selling tropical drinks? You’re not a tropical restaurant.”
"We actually offer a variety of drinks. Plus we have seasonal cocktails for the summer right now.”
"But you’re not a tropical restaurant. Plus the other drinks you have you just stole and renamed." Yeah, in case you can’t tell we have a theme here. That’s how we became popular. We theme the drinks. Also I’m pretty sure that’s the weirdest thing anyone has complained about. And this conversation proceeded for way longer than it should have.
3.) “Also, you’re menu is very standard. Burgers? Potato Skins? I can get that anywhere”
"We’re an American Themed restaurant. So we serve American food."
"Yeah but you should switch it up" Jesus, lady we are American themed.
Being a nice person is so fun
Waiter messes something up? You can see the relief on their faces when you don’t scream and swear at them about it
Extra tickets at an arcade/prize place? Watch a little kid’s face light up when you give them a bunch of tickets
There are too many assholes in this world. Be a nice person.
I’M JUST LIKE:
If a customer complains about literally anything at all
OMG WHERE DID THOSE TABLES COME FROM THANK YOU SO MUCH FOR POINTING THAT OUT. I COULDN’T SEE THAT WHOLE SECTION OF TABLES THAT ARE RIGHT IN FRONT OF MY FACE AND ARE OPEN FOR PROBABLY NO REASON RIGHT? I’VE BEEN TELLING ALL OF THESE PEOPLE IN FRONT OF YOU THAT THERE WAS A WAIT EVEN THOUGH WE HAVE TABLES OPEN. THANK YOU SO MUCH YOU ARE MUCH BETTER AT MY JOB THAN I AM.
That’s what I think people expect me to say when they point out a group of tables that are obviously being reserved/ used for something. I am not blind. You don’t have to inform me of open tables. I know. Trust that I know how to do my job better than you.